Data Protection – All Players

ku99 Privacy
Policy — Your Data,
Your Rights

At ku99, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data ku99 collects from Bangladesh players, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know — clearly and honestly — how your data is handled on our platform.

Last Updated
January 2025
Encryption
256-bit SSL
No Data Sales
Ever
Focus
Bangladesh

This ku99 Privacy Policy was last updated on 1 January 2025. If you have questions about how your data is handled, contact us at [email protected] at any time.

How ku99 Protects Your Privacy

Six core commitments that define how ku99 handles your personal data as a Bangladesh player on our platform.

256-bit SSL Encryption

Every piece of data transmitted between your device and ku99 is protected by 256-bit SSL encryption — the same standard used by major banks. Your personal and payment information is never sent in plain text.

No Third-Party Data Sales

ku99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the ku99 platform and is used only for the purposes described in this policy.

Secure Data Storage

All player data is stored on secured servers with restricted access. ku99 applies strict internal access controls so that only authorised personnel can access player information, and only when necessary.

Full Player Control

You have the right to access, correct, or request deletion of your personal data at any time. ku99 will respond to all data requests within a reasonable timeframe and without unnecessary barriers.

Minimal Data Collection

ku99 only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.

Transparent Updates

Whenever ku99 updates this Privacy Policy, we notify players via email or an in-platform message. You will always know when something changes, and the latest version is always available at https://ku99.casino/privacy-policy.

What Data We Collect

A clear breakdown of the personal data ku99 collects, why we collect it, and how long we keep it.

Data Type Examples Purpose Retention
Identity Data Full name, date of birth, NID number Account registration, age verification, KYC compliance Duration of account + 5 years
Contact Data Email address, phone number Account communication, support, security alerts Duration of account + 2 years
Payment Data bKash/Nagad/Rocket account number, transaction IDs Processing deposits and withdrawals, fraud prevention Duration of account + 7 years
Technical Data IP address, device type, browser, operating system Security monitoring, fraud detection, platform optimisation 13 months from collection
Usage Data Games played, bet amounts, session duration, login times Responsible gaming monitoring, platform improvement Duration of account + 2 years
Communication Data Support chat logs, email correspondence Dispute resolution, quality assurance, legal compliance 3 years from last contact

ku99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

01 Introduction

This Privacy Policy explains how ku99 Casino ("ku99", "we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the ku99 platform at https://ku99.casino. This policy applies to all players accessing ku99 from Bangladesh and any other jurisdiction where ku99 operates.

At ku99, we take your privacy seriously. We understand that handing over personal information requires trust, and we are committed to handling that information responsibly, transparently, and in accordance with applicable data protection standards. This Privacy Policy is written in plain language so that every player — not just legal professionals — can understand exactly what happens to their data.

By registering a ku99 account or continuing to use the ku99 platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the ku99 Terms and Conditions.

If you have any questions about this Privacy Policy or how ku99 handles your personal data, please contact us at [email protected] before registering or continuing to use the platform.

02 Who We Are

ku99 Casino is an online gaming and betting platform operating at https://ku99.casino. ku99 is the data controller responsible for the personal data collected through the platform. As data controller, ku99 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully and fairly.

For all privacy-related enquiries, data access requests, or complaints, you can reach the ku99 data team at:

ku99 is committed to responding to all privacy-related requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

03 Data We Collect

ku99 collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the platform, and occasionally from third-party verification providers. The categories of data we collect are as follows:

  • Identity Data: Your full legal name, date of birth, and national identification details required for age verification and KYC compliance.
  • Contact Data: Your email address and mobile phone number, used for account communication and security alerts.
  • Payment Data: Your bKash, Nagad, or Rocket account number and transaction reference numbers, used to process deposits and withdrawals.
  • Technical Data: Your IP address, device type, browser version, and operating system, collected automatically when you access the ku99 platform.
  • Usage Data: Information about how you use ku99, including which games you play, how long you play, your betting history, and your login and logout times.
  • Communication Data: Records of your interactions with ku99 support, including live chat transcripts and email correspondence.

ku99 applies the principle of data minimisation — we only collect data that is genuinely necessary for the stated purpose. We do not collect data speculatively or for purposes we cannot clearly justify.

04 How We Use Your Data

ku99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

  • Account Management: To create, maintain, and manage your ku99 player account, including processing your registration and verifying your identity.
  • Payment Processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Security and Fraud Prevention: To monitor your account for suspicious activity, detect and prevent fraud, and protect the integrity of the ku99 platform.
  • Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance through the ku99 support team.
  • Responsible Gaming: To monitor your gaming behaviour and identify signs of problem gambling, enabling ku99 to offer appropriate support tools.
  • Platform Improvement: To analyse usage patterns and improve the ku99 platform, including game performance, user interface, and payment processing speed.
  • Marketing Communications: To send you promotional offers and updates about ku99, but only where you have opted in to receive such communications. You can opt out at any time.

ku99 will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first providing you with an opportunity to request human review of that decision.

05 Legal Basis for Processing

ku99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

  • Contractual Necessity: Processing required to fulfil our obligations under the ku99 Terms and Conditions, including account management and payment processing.
  • Legal Obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and financial record-keeping obligations.
  • Legitimate Interests: Processing carried out for ku99's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
  • Consent: Processing carried out on the basis of your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you would like more information about the specific legal basis applied to any particular processing activity, please contact us at [email protected].

06 Sharing Your Data

ku99 does not sell, rent, or trade your personal data to any third party. We may share your data with carefully selected third parties only in the following limited circumstances:

  • Payment Providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
  • Identity Verification Providers: Third-party KYC providers may receive identity data to assist with age and identity verification. These providers are contractually bound to process data only for the stated purpose.
  • Legal and Regulatory Authorities: ku99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or in response to a valid legal request.
  • Fraud Prevention Services: ku99 may share data with fraud prevention and security services to protect the platform and its players from fraudulent activity.

All third parties with whom ku99 shares personal data are required to maintain appropriate security measures and to process data only for the specific purpose for which it was shared. ku99 does not permit third parties to use your data for their own marketing purposes.

07 Cookies and Tracking Technologies

ku99 uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and gather analytics data. The types of cookies used by ku99 are as follows:

  • Essential Cookies: Required for the platform to function correctly. These cookies cannot be disabled without affecting platform functionality. They include session cookies that keep you logged in during your visit.
  • Analytics Cookies: Used to collect anonymised data about how players use the ku99 platform, helping us identify areas for improvement. These cookies do not identify you personally.
  • Preference Cookies: Used to remember your platform preferences, such as language settings and display options, so you do not need to reset them on each visit.
  • Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the ku99 platform. ku99 does not use cookies to track your activity on third-party websites.

08 Data Security

ku99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL encryption for all data transmitted between your device and the ku99 platform.
  • Encrypted storage of all sensitive personal and payment data on secured servers.
  • Strict internal access controls ensuring that only authorised ku99 personnel can access player data, and only when necessary for their role.
  • Regular security audits and penetration testing to identify and address potential vulnerabilities.
  • Two-factor authentication available for all player accounts to provide an additional layer of login security.
  • Continuous monitoring of platform activity for signs of unauthorised access or suspicious behaviour.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, ku99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

While ku99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your ku99 account and never share your login credentials with anyone.

09 Data Retention

ku99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by ku99 are as follows:

  • Account and Identity Data: Retained for the duration of your account plus five years after account closure, to comply with legal and regulatory obligations.
  • Payment and Transaction Data: Retained for the duration of your account plus seven years, in accordance with financial record-keeping requirements.
  • Technical and Usage Data: Retained for up to 13 months from the date of collection, after which it is anonymised or deleted.
  • Support Communication Data: Retained for three years from the date of your last interaction with ku99 support.

When personal data is no longer required, ku99 securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your data before the end of the applicable retention period, ku99 will delete all data that is not required to be retained by law.

10 Your Privacy Rights

As a ku99 player, you have the following rights in relation to your personal data. ku99 is committed to honouring these rights promptly and without unnecessary barriers.

Right of Access

Request a copy of all personal data ku99 holds about you.

Right to Rectification

Request correction of any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the original purpose.

Right to Restriction

Request that ku99 restricts processing of your data in certain circumstances.

Right to Portability

Request your personal data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to processing of your data for direct marketing or on the basis of legitimate interests.

To exercise any of these rights, contact ku99 at [email protected]. We will respond within 30 days. You will not be charged a fee for making a data rights request.

11 Children's Privacy

ku99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm their age during registration, and ku99 carries out age verification checks on all accounts.

If ku99 discovers that personal data has been collected from a player under the age of 18, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source where possible.

If you believe that a minor has registered an account on ku99, please contact us immediately at [email protected] so that we can take prompt action.

12 Updates to This Privacy Policy

ku99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and notify players of material changes via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how ku99 protects your personal data. The current version of the Privacy Policy is always available at https://ku99.casino/privacy-policy.

Your continued use of the ku99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, please stop using ku99 and contact support to request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku99 handles your personal data, please get in touch with us through any of the following channels:

  • Email: [email protected]
  • Live Chat: Available 24/7 from within the ku99 platform
  • Response Time: Email within 24 hours; live chat under 2 minutes on average

ku99 takes all privacy-related enquiries seriously. Whether you want to access your data, raise a concern about how your information is being used, or simply ask a question about this policy, our support team is here to help — any time, any day.

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Play with Confidence at ku99

Your data is safe with ku99. Create your free account today, deposit via bKash, Nagad, or Rocket, and enjoy a secure, fair gaming experience built for Bangladesh players.

18+ only. Please play responsibly. Responsible Gaming